Frequently Asked Questions

 

What is your cancellation policy?

If you need to change or cancel a scheduled service, we require 24 hours notice.

If we really like the housekeeping contractor you sent us can we request them again?

When you are satisfied and happy with your service provider every effort is made to have the same contractor provide you with regular scheduled service. We suggest that you schedule your regular service based on the contractor’s availability and that you try to stay with the agreed upon schedule.

How many people will clean my home?

Typically our contractors work with two person teams. Usually they are partnerships of two ladies often family members such as two sisters, mother daughter, two friends etc. Two- person teams provide efficient productivity as each person can concentrate on a specific task while in your home. Our contractors provide superior workmanship as owners of their own business.

Do I Have To Provide Cleaning Supplies?

This is your option too. Your housekeeping contractor provides all the necessary cleaning solutions, sanitized supplies and state-of-the-art equipment. However, if you have a special product you prefer us to use when cleaning the house, such as a specific wax or polish, they will be happy to use it be happy to use it. If you require that a particular cleaner be used on your stainless steel appliances, or a particular cleaner for the furniture or hardwood floors these items should be pointed out and provided to the contractor.

Who Is responsible for breakage or damage to my property?

Each contractor is responsible for all breakage or damage to your property.  Generally it is a very good idea for you to take a few minutes the first time a service is provided by a team and detail your expectations.

When the work is completed it is a very good idea to do a detailed walk thru and to point out any thing that may have been missed. The contractors are happy to correct missed items and it is far less costly for you and the contractor to have it done right the first time VS coming back to fix it later.

Does someone need to be home when the housekeeping contractor arrives?

You can make a variety of different arrangements to enter your home if you will not be there. We recommend that once you have established a regular housekeeping contractor that you decide together the best arrangement for your specific situation. Many customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes.

What about tipping?

We leave that up to you. Tips are always appreciated!

Am I subject to employer responsibilities?

Dutch Touch, Inc. is not the employer of the housekeeping contractor it refers to you. The contractor may be your employee or an independent contractor depending on the relationship you establish. If you direct and control the manner and means by which the contractors perform their work you may have employer responsibilities, including employment taxes and workers compensation, under state and federal law. If you pay any one person providing domestic service in excess of $1000.00 per calendar quarter, you may be considered by the IRS to have employer responsibilities. For additional information, contact your local Employment Development Department and the Internal Revenue Service.

What if I just need housekeeping services only on an occasional basis?

Most of our clients need service weekly, bi-weekly or monthly, but housekeeping contractors are also available on a demand basis.

What if I am not happy with the housekeeping contractor that you refer?

If you are compatible with the first housekeeping contractor and use the service on a regular basis, then the first contractor will provide you with services at the frequency you request. If, for any reason, you are not satisfied, we will refer a contractor who better suits your needs for the next service. If you are not happy we want to know so we can make things right.

Do you accept credit cards?

YES we accept Visa, Master Card, Discover Card, and Amex